Privacy Policy
Last updated: March 1, 2026
Introduction
Potomac Custom Remodeling Inc. ("PCR," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Request a free estimate or quote
- Contact us via phone, email, or our website contact form
- Schedule a consultation or service appointment
- Subscribe to our newsletter or blog updates
This information may include your name, email address, phone number, mailing address, and details about your home improvement project.
Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and browsing behavior on our site. We use this information to analyze trends, administer the site, and improve our services.
How We Use Your Information
We use the information we collect to:
- Provide estimates, schedule appointments, and deliver our roofing, window, and siding services
- Communicate with you about your project, including follow-ups and satisfaction surveys
- Send marketing communications (with your consent) about promotions, seasonal offers, and new services
- Improve our website, services, and customer experience
- Comply with legal obligations and resolve disputes
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service partners: Trusted manufacturers (GAF, Tamko, CertainTeed, Pella, Vytex, ProVia) solely for warranty registration and product support
- Insurance companies: When assisting with storm damage claims at your request
- Legal authorities: When required by law or to protect our legal rights
Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us. Maryland and Delaware residents may have additional rights under applicable state privacy laws.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, please contact us:
- Maryland Office: 2138 Espey Court, Suite 5, Crofton, MD — (443) 684-4448
- Delaware Office: 116 E Front St Unit B, Laurel, DE 19956 — (302) 248-8881
- Email: info@potomaccustomremodeling.com